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Local Contacts



Safer Neighbourhood Team

Non - emergencies:  Dial 101
Emergencies:  Dial 999
Email: SNTBuryStEdmunds@suffolk.pnn.police.uk

West Suffolk Council

West Suffolk Council is based at West Suffolk House in Bury St Edmunds. The address is: West Suffolk House, Western Way, Bury St Edmunds IP33 3YU

Opening Hours: 8.45am - 5pm Monday to Friday

West Suffolk Council
Phone:  01284 763233
E-mail:  customer.services@westsuffolk.gov.uk
Website:  www.westsuffolk.gov.uk

Suffolk County Council
Phone:  08456 077055
Website:  www.suffolk.gov.uk


Reporting a problem to Suffolk County Council

Suffolk County Council - Customer Services
Phone:  03456 066067  
Website:  www.suffolk.gov.uk


Reporting a Highways problem to Suffolk County Council

Suffolk County Council has a new interactive online reporting tool for highways problems.  

If there is a problem which poses an immediate danger to public safety - call 0345 606 617

You can report a range of problems including:

  • Condition or roads or pavements (including potholes, road gullies)
  • Bridges
  • Drainage and flooding
  • Rights of way (footpaths and bridleways)
  • Highways records
  • Snow, ice and gritting
  • Grass, hedges, trees and weeds
  • Roadworks
  • Signs, barriers and bollards